CX MASTERCLASS by CX expert Shushanik Ghaltakhchyan

AGENDA

18 - 19 June, 2026 · 4 Aram, Yerevan, Armenia

Day 1 | June 18 DAY 2 | June 19

all Breaks Opening Closing Networking Masterclass

15:00–15:15

Registration & Welcome coffee

15:15–15:30

Welcome Speech, Agenda Presentation & Short Interactive Exercise

15:30–16:10

Masterclass

Customer-Centric Culture

16:10–16:55

Masterclass

Experience Design & Improvement

16:55–17:10

Break

Coffee Break and Networking

17:10–17:50

Masterclass

Organizational Accountability in CX

17:50–18:30

Masterclass

Measurement & ROI

18:30–19:00

Practical Exercise and Summary

15:00–15:15

Registration & Welcome coffee

15:15–15:30

Masterclass

Review of the previous day, Q&A, and wrap-Up

15:30–16:10

Masterclass

Customer Experience strategy

16:10–16:55

Masterclass

CX-EX strategic & effective connection

16։55–17։10

Networking

Coffee Break & Networking

17։10–17։50

Masterclass

Voice of customer (VoC) & customer insights

17։50–18։30

Masterclass

Customer psychology

18։30–19։00

Masterclass

Practical exercise & summary & closing

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Day 1 | June 18 DAY 2 | June 19

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Join CX professionals from across the region for two days of strategy, insights, and connection.